Krux
April 7, 2026
44% of Outages Caused by Alerts Engineers Ignored
Published: April 7, 2026 at 12:35 AM
Updated: April 7, 2026 at 12:35 AM
100-word summary
A NeuBird AI study of 1,039 IT operations professionals found that nearly half of all outages last year traced back to alerts teams suppressed or ignored. Worse, 78% experienced incidents where no alert fired at all and customers noticed the failure first. The culprit? Alert overload. More than three-quarters of on-call teams field at least ten alerts daily, but only 30% are worth acting on. The gap between noise and signal has become so wide that 83% now routinely dismiss alerts. Executives think AI is solving this: 74% say their company uses AI for incident management. Only 39% of engineers agree.
What happened
A NeuBird AI study of 1,039 IT operations professionals found that nearly half of all outages last year traced back to alerts teams suppressed or ignored. Worse, 78% experienced incidents where no alert fired at all and customers noticed the failure first. The culprit? Alert overload. More than three-quarters of on-call teams field at least ten alerts daily, but only 30% are worth acting on. The gap between noise and signal has become so wide that 83% now routinely dismiss alerts. Executives think AI is solving this: 74% say their company uses AI for incident management.
Why it matters
Only 39% of engineers agree.