Krux
March 26, 2026
Siemens Handles 210,000 Support Tickets Monthly With AI Alone
Published: March 26, 2026 at 12:34 AM
Updated: March 26, 2026 at 12:34 AM
100-word summary
The World Economic Forum just analyzed hundreds of AI deployments across 30 countries, and the numbers show pilot season is over. Siemens now resolves 210,000 support tickets autonomously each month. EXL Services automated 80% of cloud migrations, shaving two years off project timelines. Eni's offshore rigs drill autonomously at 1,224 meters per day, cutting transition time in half. These aren't lab experiments. The report, published with Accenture, finds 38% of large companies have moved generative AI into daily operations. The shift: firms now measure AI returns through revenue growth and risk management, not just cost cuts. The pattern across winners? They rebuilt workflows around AI instead of bolting it onto...
What happened
The World Economic Forum just analyzed hundreds of AI deployments across 30 countries, and the numbers show pilot season is over. Siemens now resolves 210,000 support tickets autonomously each month. EXL Services automated 80% of cloud migrations, shaving two years off project timelines. Eni's offshore rigs drill autonomously at 1,224 meters per day, cutting transition time in half. These aren't lab experiments. The report, published with Accenture, finds 38% of large companies have moved generative AI into daily operations. The shift: firms now measure AI returns through revenue growth and risk management, not just cost cuts. The pattern across winners?
Why it matters
They rebuilt workflows around AI instead of bolting it onto old processes.