Krux
March 21, 2026
Five Giants Rolled Out Task-Running AI in One Week
Published: March 21, 2026 at 12:38 AM
Updated: March 21, 2026 at 12:38 AM
100-word summary
Mastercard, Alibaba, Shopify, FedEx, and Evri all announced AI agents in the same week, signaling a jump from chatbots that suggest to software that executes. Evri now uses AI to review 90 million delivery photos a month, flagging compliance issues automatically. FedEx expects AI agents running more than half its operations by 2028. Shopify says agents are becoming the new storefront, not just a support tool. The shift forces companies to rewrite their policies in formats machines can read. If your product catalog or shipping rules live in PDFs and Slack threads, agents can't follow them.
What happened
Mastercard, Alibaba, Shopify, FedEx, and Evri all announced AI agents in the same week, signaling a jump from chatbots that suggest to software that executes. Evri now uses AI to review 90 million delivery photos a month, flagging compliance issues automatically. FedEx expects AI agents running more than half its operations by 2028. Shopify says agents are becoming the new storefront, not just a support tool. The shift forces companies to rewrite their policies in formats machines can read.
Why it matters
If your product catalog or shipping rules live in PDFs and Slack threads, agents can't follow them.